Help & Support

Download Haulo from the App Store, tap Sign In, and enter your email address. We'll send you a 6-digit code to verify, no password to remember. You can also sign in with Apple or Google.

Open the app and go to the Profile tab, scroll to the bottom, and tap Delete Account. This permanently removes your profile, orders, messages, and any seller or supplier information. The action is irreversible.

If you're unable to access your account, email support@haulo.co from the address on the account and we'll process the deletion for you.

In the app, go to Profile → My Orders. You can see every order, its current status, and tracking information once the supplier has shipped it. We also send email updates when your order is dispatched and delivered.

You can request a return within the window specified in our Terms of Service. Open the order in My Orders and tap Request Return. Returns are shipped to the supplier, and refunds are issued to your original payment method once the item is received and inspected.

Livestreams need a stable internet connection — try switching between Wi-Fi and mobile data. If the stream still won't start, force-close the app and reopen it. For ended streams, replays can take 30–60 seconds to become available after the broadcast finishes.

Tap the ⋯ menu on any product, livestream, or chat message and choose Report. Our moderation team reviews every report, usually within 24 hours, and will take action if the content violates our community guidelines.

In the app, go to Profile → Upgrade Your Account and select Become a Seller or Become a Supplier. Fill out the short application and our team will review it within 24 hours. Once approved, you'll get access to the dashboards and Go Live tools.

Haulo is operated by Haulo Pty Ltd under the Australian Privacy Act 1988. Read our full Privacy Policy for how we handle personal information. To request a copy of your data or exercise any privacy right, email privacy@haulo.shop.