Last updated: March 2026
Welcome to Haulo ("Platform", "we", "us", or "our"). Haulo is a live shopping marketplace operated by Haulo Pty Ltd, a registered Australian company.
These Terms and Conditions ("Terms") govern your access to and use of the Haulo platform, including our website, mobile application, and all related services. By creating an account or using our Platform, you agree to be bound by these Terms.
If you do not agree to these Terms, you must not use the Platform.
You must be at least 18 years old and legally capable of entering into binding contracts to use the Platform. By using the Platform, you represent and warrant that you meet these requirements.
To access certain features, you must create an account. You agree to:
The Platform offers the following account types:
Sellers cannot sell products directly on the Platform. To sell products, a Seller must create a separate Supplier account, list their products as a Supplier, and comply with all Supplier obligations.
All sales on the Platform are subject to the following commission structure:
After all fees and commissions, Suppliers receive approximately 86% of the sale price.
Suppliers may negotiate custom total commission rates between 8% and 20%. The Platform fee of 6% is fixed; any adjustment affects the Seller's share only. Custom rates may be set per product or per affiliate relationship.
Haulo does not charge listing fees, subscription fees, or upfront costs. Commission is only charged when a sale is completed.
All payments are processed securely through Stripe. We accept major credit and debit cards. Prices are displayed in Australian Dollars (AUD) unless otherwise stated. By making a purchase, you authorise Haulo to charge the specified amount to your selected payment method.
Sellers receive commission payouts according to the following schedule:
Payouts are held until the order is delivered and the return window (7 days after delivery) has passed, and no active disputes exist.
Suppliers receive the sale amount minus commission and payment processing fees. Payout schedules and hold periods are the same as for Sellers. Bank transfer payouts are free; instant transfers incur a 1% fee.
Sellers and Suppliers are responsible for reporting their income and complying with all applicable tax laws, including GST obligations for Australian sales. Haulo may provide tax summaries but does not provide tax advice. You should consult a qualified tax professional regarding your obligations.
Under the Australian Taxation Office (ATO) Sharing Economy Reporting Regime (SERR), Haulo is required to report Seller and Supplier transaction data to the ATO through bi-annual Taxable Payments Reporting System (TPRS) reports. To comply with this obligation, all Sellers and Suppliers must provide the following information:
Failure to provide this information will result in your account being blocked from listing products, hosting livestreams, and receiving payouts. This information is collected solely for ATO regulatory compliance and is handled in accordance with our Privacy Policy.
As a Seller on the Platform, you agree to:
As a Supplier on the Platform, you agree to:
All users agree not to:
The following conduct is strictly prohibited and constitutes a material breach of these Terms:
If Haulo determines, in its reasonable discretion, that a Seller or Supplier has engaged in commission avoidance, we may take one or more of the following actions:
We reserve the right to monitor Platform activity, including chat messages, product listings, and transaction patterns, to detect potential commission avoidance.
A binding contract of sale is formed between the Buyer and the Supplier when the Buyer completes payment through the Platform. Haulo acts as an intermediary facilitating the transaction and is not a party to the contract of sale.
Suppliers are responsible for shipping all orders within 48 hours of purchase. Suppliers must provide valid tracking information. Shipping costs, if applicable, are displayed to the Buyer before purchase.
Estimated delivery times are provided as guidelines only. Haulo is not responsible for shipping delays caused by carriers, customs, or events beyond our control.
Buyers may request a return within 7 days of delivery for the following reasons:
Upon approval of a return, the Buyer will receive a full refund to their original payment method. All commissions (Platform and Seller) are reversed when a refund is issued. Refunds are typically processed within 5-10 business days.
Nothing in these Terms limits or excludes any rights you may have under the Australian Consumer Law. If a product has a major failure, you are entitled to a refund or replacement regardless of this return policy.
During livestreams, all participants must:
Haulo reserves the right to moderate, remove, or restrict content and users who violate these rules, including terminating livestreams in progress.
Users may report content (including livestreams, products, chat messages, and other users) that they believe violates these Terms, applicable law, or community standards by submitting a Content Report through the Platform. Report categories include: illegal content, misleading claims, harassment, unsafe products, inappropriate content, and other.
Haulo will review Content Reports and may take any of the following actions at its reasonable discretion:
In addition to the prohibited conduct described in Section 8, the following content is prohibited under the Online Safety Act 2021 (Cth) and may be subject to immediate removal:
Haulo maintains a moderation audit trail of all Content Reports, review outcomes, and actions taken. Where a livestream is the subject of a Content Report, the recorded livestream may be preserved as evidence for a minimum of 3 years. We comply with the Online Safety Act 2021 (Cth) and will respond to removal notices and information requests from the eSafety Commissioner.
The Platform, including its design, features, code, and branding, is the property of Haulo Pty Ltd. You may not copy, modify, distribute, or create derivative works from any part of the Platform without our written consent.
You retain ownership of content you upload to the Platform. By uploading content, you grant Haulo a non-exclusive, worldwide, royalty-free licence to use, display, reproduce, and distribute your content in connection with operating and promoting the Platform. This licence ends when you delete your content or close your account, except where your content has been shared with others and they have not deleted it.
If you believe content on the Platform infringes your intellectual property rights, please contact us at legal@haulo.shop with details of the alleged infringement.
Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which forms part of these Terms. By using the Platform, you consent to the practices described in our Privacy Policy.
Haulo will send you transactional emails and push notifications relating to your use of the Platform, including order confirmations, shipping updates, payout notifications, and account security alerts. These communications are essential to the operation of the Platform and are sent without requiring separate opt-in consent, as permitted by the Spam Act 2003 (Cth) for messages directly related to a transaction or service you have requested.
With your consent, we may send marketing communications about new features, promotions, livestream recommendations, and other Platform updates. You may opt in or opt out of marketing communications at any time through the app under Profile > Notification Settings. We comply with the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth).
All emails from Haulo include the following, as required by the Spam Act 2003:
You have the right to opt out of marketing communications at any time. Opt-out requests will be processed within 5 business days, as required by the Spam Act. Opting out of marketing communications does not affect your receipt of transactional notifications.
Haulo is a marketplace platform that connects Buyers, Sellers, and Suppliers. We do not own, manufacture, store, or inspect products sold on the Platform. We are not a party to the contract of sale between Buyers and Suppliers.
To the maximum extent permitted by law, the Platform is provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
To the maximum extent permitted by Australian law, Haulo's total liability to you for any claims arising from or relating to these Terms or your use of the Platform shall not exceed the total fees paid by you to Haulo in the 12 months preceding the claim. This limitation applies to all causes of action, whether in contract, tort, or otherwise.
To the maximum extent permitted by law, Haulo shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of the Platform.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law or any other applicable law that cannot be excluded, restricted, or modified by agreement.
Haulo operates in compliance with applicable Australian legislation, including but not limited to:
You agree to indemnify, defend, and hold harmless Haulo and its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to:
You may close your account at any time by contacting us. Closing your account does not release you from any obligations incurred before closure, including pending orders and outstanding payouts.
We may suspend or terminate your account at any time, with or without notice, if we reasonably believe that:
Upon termination, your right to access the Platform ceases immediately. Any pending payouts may be withheld for up to 90 days to account for potential refunds, chargebacks, or disputes. Sections that by their nature should survive termination will survive, including Sections 8, 12, 13, 16, 17, and 19.
Disputes regarding orders, product quality, or delivery should first be resolved through the Platform's dispute resolution process. Haulo will facilitate resolution but is not obligated to adjudicate disputes between Buyers and Suppliers.
If you have a dispute with Haulo, you agree to first attempt to resolve it informally by contacting us at legal@haulo.shop. If the dispute cannot be resolved within 30 days, either party may pursue formal legal remedies.
These Terms are governed by the laws of the State of New South Wales, Australia. You submit to the non-exclusive jurisdiction of the courts of New South Wales and any courts that may hear appeals from those courts.
We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Platform at least 14 days before the changes take effect. Your continued use of the Platform after the effective date constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Platform and close your account.
If you have questions about these Terms, please contact us: